Welcome to Tessellate.Co's Services page, where our commitment is to offer you exceptional service and provide a seamless shopping experience. This page serves as your primary destination for all matters pertaining to our warranty service, jewellery care, repair, resizing, as well as the retrieval of online and custom orders.
Our Range of Services:
- Warranty Service: Should you have any concerns regarding the quality or craftsmanship of your jewellery, we are at your service.
- Jewellery Cleaning: Discover how to maintain the timeless brilliance of your pieces, ensuring they remain as radiant as the day you first received them.
- Repair & Resizing: Expert assistance is available for those moments when your jewellery requires a little extra care.
- Collection of Online Orders: Learn the details of how to retrieve your online purchases conveniently.
- Collection of Bespoke Orders: Specific information is provided for those who have designed their unique pieces with us.
Please select a suitable date and time and complete the form to schedule an appointment for any of the services mentioned above.
Returns & Exchanges
What is your Return & Exchange policy?
Shop without worries with our fuss-free 30 day exchange & return policy.
If you are not fully satisfied with your Tessellate.Co purchase, you may:
Exchange it for any other jewellery; or
Return the item to be refunded in Store Credits (valid for a year).
Store credits will be in the form of a voucher code that you can apply for an offset during your next purchase. Kindly note that we do not do refunds via cash or credit cards.
All exchanges/returns must be done within 30 days from the date of purchase. We will not entertain any requests beyond the deadline.
Exchanged products must be in the condition you received them and in the original box and/or packaging.
No refunds will be made if items are exchanged for a lower value. Exchanges for products of a higher value can be done through a top-up of the price difference.
Customers will have to bear the cost of shipping for all exchanges and returns.
How do I return my order or make an exchange?
To facilitate a return / exchange of an item bought in store or online, kindly drop us an email at firstname.lastname@example.org to inform us of the reason(s) - Sizing, Damaged goods during shipping. Do attach images if any. We will facilitate the exchange through email and inform you of the next steps.
Items that are brought back to store without prior notice will not be entertained.
Tessellate.Co reserves the right to determine if products are fit for returns. All decisions by Tessellate.Co are final.
Refunds and exchanges applies to products of Tessellate.Co only.
What is the status of my return?
You will receive the code for store credits via email and within 7 business days after your return order is received.
Can I cancel my order instead?
Tessellate.Co will not entertain cancellation of orders once payment has been made. Items can be exchanged for refunded for store credits.
For any changes to an order (due to wrong item/ size ordered), we will try our best to assist as long as the items has not been shipped out. Email us at email@example.com for assistance.
I received a wrong/defective item. How do I replace it?
We regret any inconvenience caused and hope that you could assist us with resolving this via the following steps:
1. Please send us an email at firstname.lastname@example.org within 30 days from the date of delivery.
2. In your email, please include your Order Number (e.g. #TC10000) and an image of the product you received or the product name.
3. Wait patiently as we will get back to you as soon as possible with the next steps to take.
Why do my items look different from the images on the website?
Tessellate.Co strives to represent all items properly in our images on the website but slight differences in colour may occur as a result of different screen resolutions.
With regards to gemstones, we seek your understanding in knowing that gemstones have slight variations in terms of markings or colour as they are natural, and that is what makes every piece unique.
Shop without worries with our fuss-free return and exchange policy.
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.
You may Exchange or Refund ALL PURCHASES within:
14 days (for Singapore orders)
40 days (for international orders)