Here are some of the most commonly asked questions. For any other queries, feel free to email us at firstname.lastname@example.org.
Where is your store & what are the operating hours?
Do note that our staff breaks are usually between 3 - 5 pm.
For jewellery repairs, cleaning or online order collections, book a slot here
What payment methods do you accept?
- PayNow to UEN 201827613R; or
- Bank Transfer: OCBC 712858687001
Failure to do so will result in orders being cancelled with or without prior notice.
What currencies do you accept?
What is 925 Silver/Sterling Silver?
925 Silver or Sterling Silver is an alloy made from 92.5 percent silver and 7.5 percent other metals. Most of the time, copper metal is used to strengthen the alloy.
Both silver & copper metals are great because they are hypoallergenic, which means they are unlikely to cause an allergic reaction to the skin.
What is 18K Gold and Platinum?
More about our materials, product care and warranty here.
What causes skin sensitivity?
When most people have allergies to metal, it is usually due to the presence of nickel. Some jewellery in the market that claim to be 'silver' or 'silver-filled' may contain nickel or other metals which are non-hypoallergenic.
That's why Tessellate.Co products use only 925 Silver or Gold — both high-quality hypoallergenic materials with great shine & durability.
In very rare cases, some people may be allergic to 925 Silver, and in this case they will have to go for Solid 14k Gold or Solid 18k Gold or Platinum for a lower chance of skin allergy reactions.
How can I contact you?
To contact us, you can email us at email@example.com or WhatsApp us at +65 8042 5031 and we will get back to you within 48 hours, excluding public holidays & weekends.
What are your social media pages?
Check out our Instagram at @tessellate.co for timely updates of new releases & exclusive promotions. Here’s our Facebook page too!
Tell me more about Tessellate.Co.
Tessellate is a Singapore-based jewellery label founded in 2014. The way we differentiate ourselves from other brands is by only using natural gemstones of the highest quality, as well as long-lasting 925 silver & gold in our jewellery. Tessellate is strongly guided by values of beauty in simplicity, sustainability & women empowerment. You can learn more about us here & by following us on our Instagram page @tessellate.co.
Tell me more about your partnership with Fior Di Loto.
Since the founding of the brand in 2014, Tessellate.Co has been rooted in the values of women empowerment. As a brand, we have been sponsoring the education of 3 girls in India by partnering with Fior Di Loto, a foundation that works towards making education possible for women & girls in India. We’re happy that our customers get to join us in our efforts on this cause while bringing home jewellery that they love. Read more here.
Tell me more about your efforts on sustainability.
Second, we are doing away with frequent product releases & are now focused on our classic pieces, which would be the mainstays of the brand.