Here are some of the most commonly asked questions. For any other queries, feel free to email us at info@tessellateco.com.

Retail Store

Where is your store & what are the operating hours?

We're located at #02-14 Wheelock Place, 501 Orchard Road, Singapore 238880. Directions here.
Operating hours are daily between 11.30am - 8pm.
Do note that our staff breaks are usually between 3 - 5 pm.

For jewellery repairs, cleaning or online order collections, book a slot here 

Payment Enquiries

What payment methods do you accept?

For online orders, we accept debit/credit card payment via Visa, Mastercard, American Express, PayNow, GrabPay, Shopback Pay and Atome. 
Alternatively, Domestic (Singapore) customers may make payment via:
  • PayNow to UEN 201827613R; or
  • Bank Transfer: OCBC 712858687001
Please transfer the exact amount and email info@tessellateco.com with the product name, transaction information and picture of the receipt within 24hrs.
Failure to do so will result in orders being cancelled with or without prior notice.
Should you meet with any difficulties with payment, please email info@tessellateco.com and we will assist you ASAP.

What currencies do you accept?

All final purchases are charged in SGD and Your Bank / Our Third Party Provider (i.e. Paypal / 2Checkout) will determine the exact and final exchange rate that you will be charged.
However, you may change the default currency (SGD) by clicking on the upper right corner of our website to display prices in other currencies (i.e. USD, CAD, AUD, GBP, EUR, JPY) to get an estimate of the price you will be charged.
If your preferred currency is not available on the list, please use Currency Converter for a rough gauge of the current exchange rate. 

Product Enquiries

What is 925 Silver/Sterling Silver?

925 Silver or Sterling Silver is an alloy made from 92.5 percent silver and 7.5 percent other metals. Most of the time, copper metal is used to strengthen the alloy.

Both silver & copper metals are great because they are hypoallergenic, which means they are unlikely to cause an allergic reaction to the skin.


What is 18K Gold and Platinum?

18K gold is 75% gold, and 25% other metals. It is usually recommended for those with skin sensitive to silver and other alloys.
Platinum: Usually at 90% to 95% pure platinum, this is the purest metal for those with sensitive to very sensitive skin.

More about our materials, product care and warranty here.

What causes skin sensitivity?

When most people have allergies to metal, it is usually due to the presence of nickel. Some jewellery in the market that claim to be 'silver' or 'silver-filled' may contain nickel or other metals which are non-hypoallergenic.

That's why Tessellate.Co products use only 925 Silver or Gold — both high-quality hypoallergenic materials with great shine & durability.
In very rare cases, some people may be allergic to 925 Silver, and in this case they will have to go for Solid 14k Gold or Solid 18k Gold or Platinum for a lower chance of skin allergy reactions.

About Tessellate.Co

How can I contact you?

To contact us, you can email us at info@tessellateco.com or WhatsApp us at +65 8042 5031 and we will get back to you within 48 hours, excluding public holidays & weekends.

What are your social media pages?

Check out our Instagram at @tessellate.co for timely updates of new releases & exclusive promotions. Here’s our Facebook page too!

Tell me more about Tessellate.Co.

Tessellate is a Singapore-based jewellery label founded in 2014. The way we differentiate ourselves from other brands is by only using natural gemstones of the highest quality, as well as long-lasting 925 silver & gold in our jewellery. Tessellate is strongly guided by values of beauty in simplicity, sustainability & women empowerment. You can learn more about us here & by following us on our Instagram page @tessellate.co.

Tell me more about your partnership with Fior Di Loto.

Since the founding of the brand in 2014, Tessellate.Co has been rooted in the values of women empowerment. As a brand, we have been sponsoring the education of 3 girls in India by partnering with Fior Di Loto, a foundation that works towards making education possible for women & girls in India. We’re happy that our customers get to join us in our efforts on this cause while bringing home jewellery that they love. Read more here.

Tell me more about your efforts on sustainability.

We have made significant changes to our business on the sustainability front, such as pledging to achieve net-zero emissions & adopting the approach of slow fashion. 
First, we offset the emissions of every order by purchasing equivalent carbon credits that go towards supporting climate action projects.
Second, we are doing away with frequent product releases & are now focused on our classic pieces, which would be the mainstays of the brand.
Even with capsule collections that are released every quarter, we produce in limited quantities to reduce potential wastage.
Nevertheless, we are still a work in progress & are actively finding ways to improve. More about our social impact here.

Terms of Use

Your usage of this site constitutes your agreement to follow and be bound by Tessellate.Co's Terms of Use, and by all information stated on this website. 
All images and intellectual property of Tessellate.Co are not to be replicated in any manner.
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11:30AM - 3:00PM
5:00PM - 8:00PM